Refund policy

Right of withdrawal

  1. Right of withdrawal

You have the right to withdraw from the contract concluded with us within fourteen days without giving reasons.

The cancellation period is fourteen days from the day on which you or a third party named by you, not the carrier, took possession of the goods.

To exercise the right of withdrawal, you must


Robin Happel
Düpenautal 10a
22589 Hamburg

info@wearesiro.de

by means of a clear declaration (e.g. letter sent by post or email) of the decision to withdraw from this contract.

Alternatively, you can use the attached sample cancellation form.
In order to maintain the revocation, it is sufficient that the notification of the exercise of the right of revocation is sent before the revocation period has expired.

  1. Consequences of withdrawal

Should you withdraw from this contract, we shall immediately have all payments that we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the standard delivery), immediately and to be repaid at the latest within fourteen days from the day on which we received notification of the cancellation of this contract.

For this repayment, we only use the same means of payment that you used for the original transaction. Under no circumstances will you be charged any fees for this repayment.

You have the goods immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract

Robin Happel
Düpenautal 10a
22589 Hamburg
Germany

to be returned or handed over. The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the customer that is not necessary to check the nature, properties and functionality of the goods.

  1. Model withdrawal form

If you want to cancel the contract, please fill out this form and send it back.

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Robin Happel
Düpenautal 10a
22589 Hamburg

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I / we (*) hereby revoke the contract concluded by me / us (*) for the purchase of the following goods (*)

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Ordered on (*) / received on (*)

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Name of the consumer (s)

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Address of the consumer (s)

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Signature of the consumer (s) (only when notified on paper)

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date

(*) Delete where inapplicable.

  1. The right of withdrawal does not apply to contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.